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Professional course · Build a skill that pays
Serve customers well in person, by phone and online: communication, complaints, relationships and keeping clients for the long term.
Customers remember how you made them feel. This course gives you the skills and scripts to serve customers well in every channel, handle problems calmly and build lasting client relationships, with a practical service improvement project to finish.
A service improvement plan
Review a real or realistic customer service operation and write a plan to improve it, with scripts and standards.
You are assessed with a final assessment (pass mark 60%) and a final project. Your certificate is awarded when you meet those requirements. Paying for the course does not award it on its own.
Plan for 2 months. It is self-paced, so you can study around work or school, and your progress is saved as you go.
No. The course starts from the beginning and assumes no experience.
Yes, when you complete the lessons, pass the assessments and submit the final project. Paying for the course does not award the certificate on its own.
You pay once, by bank transfer to the Academy account, and send your receipt. The course opens as soon as the payment is confirmed.